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Return & Refund Policy

Return  and Refund Policy

At www.vinnershealthcare.com we offer you hassle free 100 days return policy.

Please raise your complain by calling us at

+91 9320450045 or

emailing us at info@vinnershealthcare.com

No question asked Return and Refund Policy:

In case a product is not liked by you, you can create a return order and get the money refunded, if payment already made; on the conditions that:

  • the product is not used or tampered with
  • the product is in tact with packaging
  • the product is in re-Saleable condition

(Opened & used Supplements,

  • RMA (Return Management Authorization) has to be raised within 24 hours of receiving the order
  • only the Shipping/freight Charges will be deducted
  • Replacement & refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and refund will be done (exclusive of shipping/freight charges).

Note :

  • No wallet credit or any other credit or masking of refund like other e-commerce wesite.
  • shipping/freight charges will not be deducted and the wallet will be credited with full refund, which can be used at any of your shopping in future
  1. Order Cancellation Before Dispatch
  • if order is cancelled before dispatch, full Refund will be made
  1. Order Cancellation After Dispatch
  • Refund will be made, after deducting the Shipping/freight Charges only

Note : 

  • No wallet credit or any other credit or masking of refund like other e-commerce wesite.
  • shipping/freight charges will not be deducted and the wallet will be credited with full refund, which can be used at any of your shopping in future

 

  1. Return of the Product

 

In case the order is damaged in Transit (at the time of receipt):

  • Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the RMA being raised.
  • Further, your replacement order will be dispatched within 48 hours of the Returened goods received back in our warehouse
  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

Note :

  • Replacement & refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and refund will be done (exclusive of shipping/freight charges).
  1. Order Received & Found Damaged (after opening the parcel, no damage note to the courier):
  • Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail i.e., info@vinnershealthcare.com within 24hours of the receipt of goods.
  • Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.
  • Order will be replaced free of cost, only if the default is from our end/Courier
  • Further, your replacement order will be dispatched within 48 hours of the Returned order received in our warehouse & approved by the QC team.
  • However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

Note :

  • Replacement & refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and refund will be done (exclusive of shipping/freight charges).
  1. Wrong Shipment Made

 

- if Wrong Size or Wrong Flavor delivered, the order will be replaced free of cost

  • in that case, your replacement order will be dispatched within 48 hours of the Returned order received
  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
  • Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

  • Replacement & refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and refund will be done (exclusive of shipping/freight charges).
  1. Defective Product Delivered
  • Raise the RMA (Return Management Authorization), with 24 hours of receipt of the goods only once the RMA is approved, goods will be returned.
  • in this case, your replacement order will be dispatched within 48 hours of the Returened order received
  • However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
  • Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

Note :

  • Replacement & refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and refund will be done (exclusive of shipping/freight charges).